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Yes. Every Paw Promise formula is developed by Dr. Priya Nair, DVM — our co-founder and head of product development. She has over 12 years of small animal clinical experience and personally reviews the research behind every ingredient we include.

Every batch is independently tested by NSF International before it ships. Testing covers label accuracy, heavy metals, microbiological safety, and 270+ substances. We do not self-certify.

None of our products contain corn, wheat, gluten, or soy in any form. For a complete ingredient list for each product, visit our Ingredients page.

Our chews use tapioca starch, vegetable glycerin, and citric acid as inactive ingredients. Flavoring comes from natural animal-based powders (chicken liver, duck liver, or salmon) — never artificial flavors.

It depends on the formula. Joint Support typically shows noticeable improvement in mobility and stiffness within 3–6 weeks of consistent daily use. Calm & Settled Bites can work within 45–90 minutes for situational anxiety. Skin and coat improvements from our Omega Blend are usually visible within 4–8 weeks.

Yes. Our products are designed to be complementary and safe to use together. Many customers give their dogs our Joint Support and Omega Blend simultaneously. If your dog is on any prescription medications, consult your vet before adding any supplement.

Our products are formulated for adult dogs (1 year and older). We do not recommend giving supplements to puppies under 12 months without veterinary guidance, as their nutritional requirements differ significantly.

Most dogs love the flavor — but if yours is picky, you can break the chew and crumble it over food, or mix it with a small amount of peanut butter or broth. If the issue persists, contact us for a full refund under our 30-day guarantee.

All orders placed before 2 PM EST on business days ship the same day. Orders placed after 2 PM or on weekends/holidays ship the next business day. You'll receive a tracking email as soon as your order leaves our warehouse.

Yes — free standard shipping on all orders over $50 within the contiguous United States. Orders under $50 have a flat $4.99 shipping rate. Subscribers (Subscribe & Save) always get free shipping, no minimum.

Currently we ship within the United States and Canada only. We're working to expand international shipping. Sign up for our email list to be notified when your country becomes available.

We process orders quickly, so changes or cancellations must be requested within 1 hour of placing your order. Email orders@pawpromise.com immediately and we'll do our best to accommodate. Once shipped, we cannot cancel, but our 30-day return policy applies.

We offer a 30-day satisfaction guarantee — no questions asked. If you're not happy with your purchase for any reason, email us within 30 days of delivery and we'll issue a full refund. No photos required, no restocking fees.

Yes. We don't require you to return unused product or photograph what remains. Our guarantee exists for one reason: if you don't see value, we want to make it right. Full stop.

Subscribe & Save lets you set a recurring delivery interval (every 30, 60, or 90 days) and save 15% on every order automatically. You'll receive a reminder email 3 days before each shipment. Cancel anytime, no fees.

Yes. You can pause, skip, modify, or cancel your subscription at any time from your account dashboard — no phone call required. Changes made at least 24 hours before your next scheduled shipment will take effect for that order.

10% of every order's gross revenue is set aside immediately and transferred to our partner rescue organizations each month. This is not a rounded figure or a percentage of margin — it's 10% of what you pay, calculated automatically on every order.

Yes — always. Every donation is published publicly on our Giving Back page within 14 days of month close. You'll see each organization's name, the amount transferred, and confirmation documentation. Every month, without exception.